Exclusive IP Service Guarantee|Exclusive IP Service Guarantee Policy and Problem Handling

Why is after-sales service for exclusive IPs important?

Anyone who has used a proxy IP knows that the stability of resources directly determines the success or failure of business. Especially in the use of exclusive IP, users often need to bear a higher cost, then the response speed of after-sales service and problem solving ability has become the key. Imagine, when your crawler program suddenly interrupted, or API interface frequently reported errors, if the service provider is slow to respond, the loss of more than time.

ipipgo, as a global residential IP service provider, understands thatDedicated resources must be matched with dedicated services. Our residential IPs cover 240+ countries and regions, and each exclusive IP is verified by the residential network environment, which means users get real home broadband resources, not data center IPs that are easily blocked.

ipipgo's after-sales protection policy dismantled

We have established a three-tier service response mechanism:

First layer: 7 x 24 hours automatic monitoring
All exclusive IP nodes are equipped with an intelligent detection system, which triggers an early warning within 3 minutes when there is an increase in latency or an abnormal packet loss rate, and automatically assigns an alternate channel to maintain business operation.

Tier 2: technical experts on duty
The technical team works in time-zone shifts to ensure that work orders submitted at any given time are responded to within 15 minutes. For complex issues, we provideNetwork Diagnostic Report + Solution RecommendationsThe combination of services.

Layer 3: IP Replacement Assurance
When an IP fails due to force majeure, users can self-apply for replacement at the console, and the geographic location and carrier attributes of the new IP remain exactly the same as the original IP to avoid sudden changes in the business environment.

The right posture for dealing with problems

Many users will repeatedly switch IPs when encountering connection problems, which is easy to trigger the security mechanism. It is recommended to follow this process:

1. Check console status indicator (green is normal)
2. Execute the traceroute command locally to test the route.
3. Keep a log of connections for the last hour
4. Uploading diagnostic information through the work order system on the official website

After ipipgo's technical support background receives an order, it will prioritize matching with technicians who have experience in handling similar problems. For example, last year a user encountered IP failure in the UK when doing cross-border e-commerce data collection, our engineers analyzed the ASN number and found that the local operator network upgraded, and immediately enabled the backup node in the same city, and the whole process only took 28 minutes.

Frequently Asked Questions QA

Q: How can I tell if an IP is truly exclusive?
A: Execute whois query continuously in the command window to observe the IP registration information and update time. ipipgo's exclusive IP will be provided on the consoleExclusive Certificate of AuthenticityThe IP address of the IP address of the user, including the IP registry, activation time, and other detailed information.

Q: How is the stability of the residential IP ensured?
A: ipipgo's 90 million+ residential IP pool implements a dynamic preference mechanism that maintains at least 3 alternate carrier nodes in each region. Our intelligent routing system monitors network quality in real time and automatically switches routes when the delay of the primary node exceeds a set threshold.

Q: What should I do if my IP is blocked by the target website?
A: First of all, troubleshoot the problem through the "IP Health Check" function of the console, if it is confirmed that the IP is invalid, it is recommended:
1. Switching between different city nodes in the same country
2. Adjusting the frequency of requests to a reasonable range
3. Contact technical support for an analysis of the site's anti-crawl strategy.

What are the hard indicators to look for when choosing a service provider

A truly reliable proxy IP service provider with after-sales service must meet three conditions:
- Issue response with clear time commitment (e.g., ipipgo's 15-minute response mechanism)
- Provide detailed technical diagnostic reports
- Automated O&M solution with API interfacing support

It is recommended that you focus on the service provider when shopping for aCompleteness of technical documentationrespond in singingCase Processing Libraryipipgo opens up a solution library of 200+ common problems, and users can directly retrieve the disposition records of similar problems in the knowledge base, which is much more efficient than blindly submitting work orders.

It should be noted in particular that the maintenance cost of residential IP is 3-5 times higher than that of data center IP, and those suppliers who offer too low a price often cut corners on after-sales service. ipipgo insists on transparent service, and all after-sales terms are clearly marked in the contract annex, including the timeframe for responding to problems, the compensation standard, and other specifics, so that the user spends every penny in a clear way.